Shipping Policy
We offer free standard shipping on all orders.
Standard shipping usually takes 7–14 business days to arrive (delivery time may vary depending on the destination and shipping company).
Standard shipping is an economical service, and occasional delays may occur (e.g., during peak seasons or due to inclement weather).
For expedited shipping or faster delivery options, please contact customer service after placing your order. We will arrange it for you and provide a shipping cost quote.
Expedited service usually requires an additional fee, and the shipping cost is calculated based on the destination, weight, and chosen courier company.
After receiving your expedited request and confirming payment, we will prioritize your order and ship it as soon as possible.
Order Processing and Shipping Time
Order processing (picking, quality inspection, and packaging) usually takes 1–2 business days, and may extend to 3 business days during peak seasons. Shipping time is calculated in business days, excluding weekends and public holidays.
After placing your order, please pay attention to order status updates and email notifications. We will send you the tracking number via email when the package is shipped.
You will receive the tracking number and shipping company information in the email. You can track the delivery progress on the corresponding logistics company's website or through the tracking link we provide.
We cooperate with several major logistics and courier companies, and the specific carrier will be adjusted based on the destination and delivery time requirements.
If the logistics status has not been updated for a long time, please contact our customer service team for assistance.
International Shipping, Customs Duties, and Import Taxes
International orders may incur customs duties (customs duties, VAT, or consumption tax) in the destination country. These fees are usually borne by the recipient unless "tax-inclusive service" is explicitly stated during checkout.
We will truthfully declare the value of the goods on the shipping invoice, but different countries have different customs clearance policies and tax rates, and customs clearance time will also affect the final delivery time.
If the package is detained or returned by customs, we will do our best to assist with communication, but any additional customs duties, handling fees, or return shipping costs are usually your responsibility.
Address Changes, Cancellations, and Combined Shipping
Once an order is submitted, all shipping information cannot be changed. Please carefully confirm your shipping address and order details before placing your order to ensure smooth delivery.
If the order has not yet been shipped, you can contact customer service to request cancellation. Once the order has been shipped, it cannot be canceled; the package must be returned before a refund or reshipment can be processed. If the items in your order are located in different warehouses, the system may split the shipment, generating multiple tracking numbers. You can view the specific details in your order details.
If you need to combine shipments for different orders, please contact customer service as soon as possible after placing your order to request this. Whether this is possible depends on warehouse inventory and picking progress.
We will do our best to ensure that orders are shipped promptly and that delivery information remains transparent and trackable.
Loss, Damage, and Claims
If your package is lost or significantly delayed before arrival, please contact customer service with your order number and tracking information. We will initiate an investigation with the carrier and assist with claims within reasonable limits.
If you find that the outer packaging is severely damaged or the goods are damaged upon delivery, please refuse to accept the package and take photos as evidence, or contact us within 48 hours of receipt and provide photos, tracking number, and proof of delivery.
For loss or damage issues within our responsibility, we will provide solutions such as reshipment, refund, or partial refund based on the actual situation.
Holidays, Peak Seasons, and Force Majeure
Peak shopping seasons, as well as weather, traffic, or customs issues, may affect processing and delivery times. In case of force majeure (natural disasters, strikes, policy-related lockdowns, etc.), we will inform you promptly and do our best to assist you in tracking your order.
We recommend allowing sufficient time or choosing expedited service (and confirming feasibility with customer service in advance) if you need your order to arrive on time (e.g., for holidays, events, or travel).