Returns and Exchanges
We understand that your biggest concern when shopping is "buying with confidence and returning with peace of mind." Therefore, we support returns and exchanges within 30 days.
Applicable Scope
This policy applies to goods ordered through the Olcmfn.com official website and delivered by Olcmfn or its designated carrier.
The return and exchange period is calculated from the date of receipt of the goods.
Returns and exchanges must ensure that the goods remain in their original saleable condition, i.e., unworn, unwashed, undamaged by human factors, and including complete tags, packaging, and gifts.
For returns and exchanges due to quality issues, we will bear reasonable shipping costs and prioritize processing; for returns and exchanges due to personal reasons (incorrect size, change of mind, etc.), you will be responsible for the shipping costs.
Return and Exchange Time Limit
No-reason return/exchange (non-quality issues): Applications can be submitted within 30 days from the date of receipt.
Quality issues (defects/wrong item/missing items/shipping damage): It is recommended to contact customer service within 48 hours of receipt and provide photographic evidence; we will prioritize processing and arrange for return, exchange, or reshipment after verifying the situation.
Which Items Cannot Be Returned or Exchanged
Items marked as "final sale/clearance/no returns or exchanges";
Intimate apparel (such as underwear) and items that cannot be resold due to hygiene and safety reasons;
Items customized or specially modified at the customer's request;
Damage caused by improper use/maintenance by the customer (such as tearing, ironing, alterations, etc.).
Return and Exchange Process
Submit Application: Contact customer service to submit a return or exchange application, providing the order number, recipient's name, contact number, reason for return/exchange, product name and quantity, and clear photos (if there are defects/damage/wrong items).
Review: Customer service will review the application within 1-2 business days of receiving it and provide a processing opinion. Packages returned without prior consent may be rejected or delayed in processing.
Return the Goods: After the application is approved, please return the goods within the specified time according to the instructions. If Olcmfn bears the shipping cost, a return shipping label or reimbursement process will be provided. Please use a trackable shipping method and retain the tracking number.
Quality Inspection and Confirmation: After the goods arrive at our after-sales warehouse, they will be inspected by the quality inspection department, which usually takes 3-7 business days. Refunds or exchanges will be processed after the inspection is passed; if the inspection fails, the customer will be informed of the specific reasons and provided with a solution.
Refunds/Reshipment: Refunds will be returned to the original payment method and usually arrive within 3-14 business days (depending on the payment channel processing time). Exchanges will be processed according to inventory and shipping procedures, and the tracking number will be provided separately.
Shipping Costs and Fees
Quality Issues/Incorrect Shipment/Shortage/Shipping Damage: Olcmfn will bear the round-trip shipping costs (compensation or reshipment may be negotiated in special circumstances).
Non-quality related returns: You are responsible for the return shipping costs; if we provide a return shipping label, the shipping cost will be deducted from the refund.
Customs Duties and International Shipping Costs: For international orders, return customs duties, customs clearance fees, or special fees are usually borne by you.
Refund Instructions
The refund amount usually includes the actual amount paid for the goods and related shipping costs, but does not include any original fees incurred.
We will complete the refund process within 3-7 business days after receiving and inspecting the returned goods. Complex situations or peak periods may extend this to 14 business days.
The actual arrival time depends on your original payment channel; bank transfers/credit cards may require additional time.
If the refund does not arrive within the expected time, please check your payment channel records first before contacting us for assistance.
Exchanges
If in stock: We will try our best to exchange the goods according to your wishes. You only need to return the original goods according to the customer service instructions. The replacement goods will be shipped after the warehouse confirms receipt and passes quality inspection.
If out of stock: You can choose to wait for restocking, exchange for other styles, or apply for a refund. If a price difference results in a refund or additional payment, customer service will assist with the settlement.
Expedited Exchange Requests: If you require expedited processing, please specify this when applying and discuss possible expedited fees and feasibility with customer service.
Return Merchandise Inspection Standards
Is the item in good condition, free from stains and odors, and unwashed?
Are the hang tags and internal labels intact?
Are there any signs of use (odor, pilling, deformation) or human modification?
Does it include all accessories (belt, gifts, packaging bag, instruction manual, etc.)?
If the item is unsaleable due to use, a full refund may not be possible, or only a partial refund may be issued.
Special Circumstances
If you find external damage upon delivery, we recommend refusing the package and taking photos as evidence. If you have already signed for the package, please upload photos of the damage and contact customer service within 48 hours.
For international orders that are returned by customs or lost, please contact customer service first. We will assist in communication and share the corresponding losses based on actual responsibility.
If you disagree with the refund result, you can provide more evidence (photos, videos, courier slips, etc.). We will conduct a second review and provide a final solution.